Frequently Asked Questions

Customer Service

Q. How do I contact customer service?

A. Visit our ‘contact us’ page for more information.

Q. Do you have a price list?

A. You can contact customer service and they can supply you with the pricing that you need.

Q. What information is required in order to be provided an accurate quote?

A. You must provide us with a list of equipment you want certified or repaired. We need the gauge description including the manufacturer and model number. Without this information, we can only provide an estimate based on the limited data we have.

Q. Do you require a PO # before any work can be scheduled?

A. Yes, we must have a PO # or other payment method on file before we can schedule to service of your equipment.

Q. What is the turnaround time?

A. Our standard turnaround time is 5 business days. Please contact customer service for more information.

Q. What are your payment terms?

A. We offer Net 30 payment terms. We also accept Credit Cards.

Q. Do you offer an expedited service?

A. Yes, on most calibrations. Please contact customer service for more information.

Calibration & Repair

Q. Will I be advised of repairs beforehand?

A. Yes. You will be contacted by a repair technician after your items have been evaluated.

Q. What is the difference between an accredited calibration and a commercial calibration?

A. Accredited calibrations come with an accredited certificate not available with commercial calibrations. Please view our scope of accreditation for a list of equipment that can be calibrated using accredited methods.

Q. Does data come with the certificate of calibration?

A. You can choose from Without Data or With Data, depending on the requirements of your company or your industry.

Q. Will you remind me when my equipment is due for calibration?

A. Yes, we will send you a recall notice the month prior to the equipments due date.

Q. Do you rent or provide loaner equipment?

A. Yes, we do for specific types of equipment. Please contact customer service for more information.

Q. Who determines the calibration cycles?

A. The cycle should be based on the instruments accuracy, sensitivity, usage, environment and the risks involved with its use. Only the customer can evaluate all of these factors wisely. We can provide you with our recommendation based on industry standards if you are not sure what cycle is best for your specific needs.

Q. What if I lose the certificate of calibration?

A. Please contact customer service and they can send you a copy. You can also reprint any of your certificates yourself using our customer DATAVIEW service. If you do not have an account, visit the contact us page for more details.

Q. Do you offer online access to calibration data?

A. Yes, and this service is provided free of charge. If you do not have an account, visit the contact us page for more details.

Q. Are you traceable to NIST?

A. All calibrations and certificates provide traceability by utilizing standards that have a documented unbroken chain of calibrations with stated uncertainties going back to the International System of Units (SI) unit through a NMI (e.g NIST, NPL, etc.).

On-Site Services

Q. How would I setup an onsite calibration?

A. Please contact our On-Site department for more information.

Q. What information is required for the onsite calibration?

A. We must have several things before we can schedule on-site service:

1. A purchase order authorizing the work.
2. A quantity or ‘number of pieces’ for each respective gauge type.
3. A detailed description of each instrument; type, manufacturer, model, desired accuracy, calibration frequency.

Without this information, we may send the wrong technician, too many or too few technicians, or we may not have the correct traceable master when we arrive.

Q. Can all items be calibrated onsite?

A. No, please view our equipment list to see if your items qualify for onsite services.

Shipping & Receiving

Q. How do I get my equipment to you?

A. You can ship your equipment to us using the carrier of your choice. If you are close to our facility, you can drop off your equipment during our business hours.

Q. Do you pick up and deliver?

A. Yes, generally within a 50 mile radius of our facility. Please contact customer service in order to make arrangements and discuss pricing.

Q. Do you require RMA #’s?

A. No, but please contact customer service prior to sending us returns.